Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how Bon Vivre (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.bonvivre.us, purchase products, book garden services, subscribe to updates, or contact us.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide:

• Contact information: Your name, email address, phone number, and address.

• Order information: Items purchased, billing and delivery addresses, payment confirmation, and delivery or pickup instructions.

• Garden service information: Your appointment preferences, property location, gardening goals, and any photos or details you choose to share.

• Account information: Information used to create or manage a customer account.

• Communications: Messages, questions, feedback, and information provided when requesting support, a return, or a refund.

• Marketing preferences: Your subscription choices and communication preferences.

Please provide only the information needed for your order, service, or inquiry. Do not send payment card details or sensitive personal information through email or our contact form.

Information Collected Automatically

Our website and service providers may collect information about your device and use of the website, including:

• IP address, browser type, and device information

• Pages and products viewed

• Cart and checkout activity

• Referring websites and interactions with links

• Interactions with emails, such as opens or clicks, where supported by our email tools

This information may be collected through cookies, pixels, and similar technologies.

Information From Service Providers

We may receive information from Shopify, payment processors, and other providers that support our store, communications, and order fulfillment. This can include payment status, transaction information, and information used to detect fraud.

Payment information is processed through Shopify and the payment providers used at checkout.

How We Use Information

We use personal information to:

• Process orders and payments

• Arrange local delivery, pickup, and any available shipping

• Schedule and provide garden consultations and other requested services

• Send order confirmations, delivery updates, and appointment information

• Respond to questions and resolve product or service issues

• Manage customer accounts, returns, exchanges, and refunds

• Send updates and promotional communications according to your preferences and applicable requirements

• Understand and improve our website and customer experience

• Detect fraud, maintain security, and protect our business and customers

• Maintain records and meet applicable legal obligations

Shopify and Other Service Providers

Our store is hosted on Shopify. Shopify and other providers process information to operate the website, support checkout, process payments, and provide related services.

For information about Shopify’s practices, visit:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Shopify Cookie Policy: https://www.shopify.com/legal/cookies

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functions, remember preferences, maintain shopping carts, and understand how visitors use our store.

Depending on the tools enabled on our website, these technologies may also support marketing and advertising.

You can manage cookies through your browser settings and any privacy controls displayed on our website. Blocking certain cookies may affect account access, checkout, or other website functions.

Where required by applicable law, we seek consent for nonessential tracking and honor applicable opt-out preferences.

How We Share Information

We may share personal information with:

• Service providers: Shopify, payment processors, email providers, and providers supporting website operations, analytics, security, and customer service.

• Fulfillment providers: People or businesses helping us complete your order, delivery, pickup, or requested service.

• Marketing and advertising providers: Where those services are used, subject to applicable consent and opt-out requirements.

• Other parties at your request: When you ask us to share information or authorize us to do so.

• Legal or business recipients: When needed to comply with legal obligations, protect rights and safety, or complete a business transfer such as a sale or merger.

Information shared for fulfillment may include your name, contact details, address, order contents, and relevant delivery instructions.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting info@bonvivre.us.

Unsubscribing from marketing does not stop necessary communications about an order, delivery, appointment, refund, or customer service request.

Reviews, Photos, and Public Content

If you submit a review or other content to a public area of our website, that content may be visible to others.

Avoid including private contact details or sensitive information in public submissions.

Photos provided privately for a garden consultation or customer service inquiry are treated as service information. We will ask your permission before using identifiable private photos or testimonials in public marketing.

Third-Party Websites

Our website may link to farms, social media platforms, and other third-party websites. Their privacy practices are governed by their own policies.

Review those policies before providing personal information on another website.

Children’s Privacy

Our store and purchasing services are intended for adults. Although our products and educational content may interest families, we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact info@bonvivre.us so we can review and address it.

Security and Retention

We use reasonable safeguards to protect personal information. No website, storage system, or method of transmission can guarantee complete security.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights to:

• Access or receive a copy of your personal information

• Correct inaccurate information

• Request deletion of personal information

• Withdraw consent where processing depends on consent

• Restrict or object to certain uses of information

• Opt out of targeted advertising, sale, or sharing of personal information, where applicable

• Appeal a decision about a privacy request, where applicable

To make a request, email info@bonvivre.us.

We may need to verify your identity before completing a request. Some information may need to be retained for legal obligations, transaction records, or other permitted purposes.

Where applicable, an authorized agent may submit a request on your behalf. We may ask for evidence of authorization.

We will respond as required by applicable law and will not discriminate against you for exercising applicable privacy rights.

International Processing

Bon Vivre operates in Louisiana, United States. Shopify and other service providers may process or store information in other countries.

Where applicable law requires safeguards for international transfers, those transfers must use the required protections.

Changes to This Policy

We may update this policy when our services, tools, or information practices change. We will post the revised policy here and update the date above. We will provide additional notice when required by law.

Contact Us

For questions about this policy or requests concerning your personal information:

Bon Vivre
Email: info@bonvivre.us
Phone: 337-368-5558
Mailing address: 3491 Louisiana 383, Kinder, LA 70648, United States