Returns & Refunds

We want you to feel confident ordering from Bon Vivre. If something isn’t right, contact us at info@bonvivre.us so we can help.

Returns on Shirts, Hats & Eligible Merchandise

You have 30 days after receiving your item to request a return.

Items must be unworn, unused, and in the same condition you received them, with any original tags and packaging. You’ll also need your receipt or proof of purchase.

To request a return, email info@bonvivre.us with your order number and the item you’d like to return.

If approved, we’ll provide instructions, including the return address. Please do not send items back before receiving approval.

Return Shipping

Customers are responsible for return shipping on eligible change-of-mind returns, including size or color preferences.

We can provide a return label and deduct its actual cost from your refund. We’ll confirm that cost with you before issuing the label.

If we sent the wrong item or your item arrived damaged or defective, Bon Vivre will cover any required return shipping. Contact us first so we can arrange the appropriate resolution.

Food Orders & Product Issues

We cannot accept returns of beef or other perishable food products. This does not prevent us from addressing an incorrect, damaged, or unsatisfactory order.

Inspect your order when it arrives. If you receive the wrong item, damaged packaging, or food that appears compromised, contact info@bonvivre.us promptly with your order number, a description of the issue, and photos when possible.

We’ll review the issue and work with you on an appropriate resolution, which may include a replacement or refund. Please do not consume food you believe is unsafe.

Items That Cannot Be Returned

We do not accept change-of-mind returns on:

• Perishable food products

• Opened seed packets or seeds that have been planted

• Live plants or live worms

• Downloaded digital products

• Personalized or custom-made items

• Gift cards

• Items clearly marked final sale before purchase

If any of these items arrive damaged, incorrect, or defective, contact us so we can review the issue.

Exchanges

For a different shirt size, color, or other eligible item, contact us first. We’ll explain the available exchange options based on current stock.

Return shipping for customer-requested size or color changes follows the return shipping terms above.

Garden Consultation Cancellations

Cancel at least 24 hours before your scheduled appointment to receive a full refund.

Cancellations made less than 24 hours before the appointment are subject to a $50 cancellation fee. If you’ve already paid, we’ll refund the remaining balance to your original payment method.

To cancel, email info@bonvivre.us.

If Bon Vivre cancels your appointment, you may choose to reschedule or receive a full refund.

Missed Beef Deliveries

Someone must be available to receive your beef unless you provide a clean, insulated cooler with ice or frozen ice packs and enough space for your order.

We will not leave beef unattended in a box or outside a suitable cooler.

If nobody is available and no suitable cooler is provided, we’ll retain your order and contact you to arrange pickup or delivery on the next scheduled route. Redelivery requires an additional $20 delivery fee.

Refunds

We’ll notify you when we’ve reviewed your request or received and inspected your return, and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund.

If more than 15 business days have passed since approval, contact info@bonvivre.us.

Questions

For return, exchange, cancellation, or refund questions, email info@bonvivre.us.