Shipping, Local Delivery & Pickup Policy

Local Beef Delivery

Bon Vivre delivers beef within 30 miles of Lake Charles, Louisiana, for $20 per delivery.

Orders placed by Friday at noon are scheduled for delivery that Saturday. Orders placed after the cutoff are scheduled for the following Saturday.

Delivery times vary throughout the day based on our route. We cannot guarantee a specific arrival time.

Receiving Your Beef

Your beef arrives frozen.

Someone must be available to receive your order unless you leave a suitable cooler outside.

If you won’t be home:

• Provide a clean, insulated cooler with ice or frozen ice packs.

• Make sure it has enough room for your order.

• Place it somewhere visible and accessible.

• Include the cooler’s location in your order notes.

We will not leave beef unattended in a box or outside a suitable cooler.

Please refrigerate or freeze your beef promptly after delivery.

Missed Deliveries

If nobody is available and no suitable cooler is provided, we’ll retain your order and contact you to arrange pickup or delivery on the next scheduled route.

Redelivery requires an additional $20 delivery fee, confirmed with you before scheduling.

Outside Our Delivery Area

If you’re outside our 30-mile delivery area, contact info@bonvivre.us before ordering to discuss whether pickup is possible.

Beef shipping is not currently available.

Pickup

Pickup must be arranged with Bon Vivre in advance. We’ll confirm the location, date, and available pickup time directly with you.

Please do not arrive for pickup without confirmation.

Apparel, Seeds & Other Physical Products

Available shipping, local delivery, or pickup options and their charges are displayed at checkout.

If shipping is offered, delivery estimates depend on the selected service and destination. Processing and transit times are separate, and carrier delivery dates are estimates rather than guarantees.

Do not assume the Saturday beef-delivery schedule applies to other products unless your order information states that it does.

Digital Products & Garden Services

Digital products do not require physical shipping. Access or download instructions are provided as described in the product listing.

Garden consultations and build-outs are scheduled services. Appointment arrangements are confirmed directly with you.

Delivery Information & Access

Provide an accurate address, email address, phone number, and any instructions needed to reach your delivery location.

Contact us promptly if you need to correct your order information. Changes may not be possible once the delivery route or shipment is underway.

Delays & Order Problems

Weather, road conditions, carrier disruptions, or other unexpected circumstances may affect delivery. If your local delivery needs to be rescheduled, we’ll contact you to arrange the next steps.

Inspect your order when it arrives. If an item is missing, incorrect, damaged, or appears compromised, email info@bonvivre.us promptly with your order number, a description, and photos when possible.

Please do not consume food you believe is unsafe. We’ll review the issue under our Returns & Refunds Policy.

Contact

For delivery, shipping, or pickup questions:

Email: info@bonvivre.us
Phone: 337-368-5558